Shipping policy

Thank you for choosing Crabcore's Carnivores! We take great care in preparing your orders, especially live plants and seeds, to ensure they arrive safely. Please review our shipping policy below.

 

General Shipping Information

  • Processing Time: Orders are typically processed and shipped within 3-5 business days (Monday-Friday), excluding holidays.

  • Shipping Days: To minimize transit time over weekends, we typically ship plant orders on Mondays and Tuesdays. Plants may be shipped on any day other than Sunday. Seed-only orders may ship throughout the week.

  • Packaging: All plants are meticulously packaged to withstand transit. Depending on the weather and plant type, packaging may include heat packs, insulation, or specialized protective materials.

 

Plant Shipping Methods (Live Plants and Gemmae Only)

Due to the perishable nature of live plants, we use expedited shipping options to ensure quick and safe arrival.

Shipping Method Estimated Transit Time Details
USPS Priority Mail 1-5 Business Days Our standard, reliable method for live plants and gemmae. Buyers in Texas or Oklahoma may see deliver as soon as 1 business day.
USPS Priority Mail Express 1-2 Business Days Recommended for extremely sensitive or high-value plants, or during severe weather.


Important Note: Selecting Express shipping only expedites the transit time once the package is accepted by USPS. It does not change the processing time (3-5 business days).

 

Substrate Shipping Information (Soil Mixes, Pots, etc.)

Due to the significant weight of growing substrates and soil components, these items require separate, non-expedited shipping in most cases.

  • Shipping Method: Substrates are shipped via a standard ground service, such as USPS Ground Advantage or UPS Ground, or occasionally by First Class Mail or Priority Mail Flat Rate.

  • Transit Time: 2-7 Business Days (Varies based on location).

  • Non-Combined Shipping: Shipping costs for substrate orders CANNOT be combined with the expedited shipping costs for live plants. If your cart contains both plants and substrates, you will see separate shipping charges for each package type calculated at checkout.

 

Seed Shipping Method (Seeds Only)

For non-perishable seed orders, we offer a more economical shipping option. If buying plants and seeds you will only be charged shipping for the plant (priority mail) and not also ground advantage for the seeds.

Shipping Method Estimated Transit Time Details
USPS Ground Advantage 2-5 Business Days Standard, tracked shipping for seeds.


 

Shipping Costs

Shipping costs are calculated at checkout based on the total weight of your order, the destination address, and the selected shipping method.

 

Local Pickup

  • Local pickup is available for customers in the North DFW area. Please select "Local Pickup" at checkout. We will contact you via email or text to arrange a specific date and time for collection.

 

Weather and Shipping Risks

  • Cold/Hot Weather: We monitor weather conditions closely. During extreme temperatures, we may hold on shipping a package if a heat pack/insulation was not added to your cart prior to your purchase. If temperatures are dangerously high or low at your location, we may contact you to delay shipment until conditions improve.

  • Damages and Delays: Once a package leaves our facility, we cannot control carrier delays, transit issues, or handling.

    • Delayed Packages: We are not responsible for packages that arrive late due to carrier issues. Please contact USPS directly with your tracking number for assistance with delivery delays.

    • Damaged Plants (DOA - Dead on Arrival): In the event your plant arrives severely damaged or dead, you must contact us at dbeach01@gmail.com within 1 hour of the delivery time (as confirmed by the tracking number). You must provide clear photos of the damaged plant and the original packaging. We will assess the damage and, if approved, offer a replacement or store credit.

    • Loss: We are not responsible for packages marked as "Delivered" that are stolen. Please ensure you have a secure location for delivery.

 

Special note for Hawai'i:

All plants are shipped bare root, per requirements by the Hawaii Department of Agriculture. Plant packages may be opened and inspected by the HDOA before they arrive to you.

 

Questions

If you have any questions regarding your order or our shipping policy, please contact us before placing your order: crabcorescarnivores@gmail.com